Shipping and Return Policy

Duty & Taxes/ VAT

Customs import duties, taxes, VAT, brokerage fees and /or additional charges are not included in the item price or postage cost. These charges are under Buyers’ responsibility. Please check with your country’s Custom Office, local Aramex, UPS or DHL brokerage office to determine what these additional costs will be prior to bidding or buying.

P/S: International customers may be subjected to import duties & taxes, brokerage fees and/ or additional charges from your local government agency, which are under the responsibility of the Buyer and will be collected at the time of delivery.

We assist our buyers to declare their purchase at a lower price in the commercial invoice and as personal use/gift to minimize the chances of being imposed import tax and duties or any brokerage fees.

Return/Refund

Please contact us prior to any return. The merchandise returned must be in its unused original condition with a tracking code for inspection and processing within 7 days of receipt of the product. Buyer is responsible to bear the return shipping cost. FULL refund of merchandise will be issued after the seller has received the returned item in its original condition. If the order is qualified for free shipping, we will withhold and not refund the shipping and handling costs incurred by us. We reserve the right to decline any return where the product is not in acceptable condition. In order to continue offering the lowest prices on the internet, we cannot provide refunds for opened products that are not defective, nor can we refund freight or handling charges unless the products have been shipped back to us. The terms of our return policy may change without prior notice. Once we have received your item, we will inspect it and notify you that we have received your returned item. Please allow 7-10 business days for us to process your returned item. Processing duration is still subject to stock availability. For more questions regarding our return and exchanges policy, you may call/ WhatsApp to +6016 920 9288 or email us at info@benourish.com.my

Shipping

Local Shipping (Malaysia)
Enjoy free shipping now, with a minimum purchase RM100 in a single receipt.
All orders will be shipped within 2-3 business days upon payment received.
International Shipping
Delivery charges may be applied to your order. The fees may vary depending on the destination country and size of your order. Item will be shipped via Aramex/UPS/ DHL Worldwide Express Shipping.

Handling time: 1-2 business days from receipt of payment except Malaysia public holidays (GMT+8) & weekends

a. Shipping Multiple Items:
We offer significant discount for multiple purchases. Please wait until all your purchases are completed before paying. Otherwise, the discount will not be applicable. To take advantage of our combined shipping rates, please finish shopping first before completing the checkout process.

b. INTERNATIONAL CUSTOMERS:
You may be subjected to import duties, taxes, brokerage fees and/or charges from your local government agency, which will be collected at the time of delivery to your destination address. We strongly encourage you to check with your local custom authorities regarding Duties & Taxes in your country before bidding or purchasing an item. Buyers are fully responsible for import tax and duties in their own country.